Frequently asked questions
What is LUA candy's return policy?
We strive to make sure all of our candy arrives to you delicious and undamaged. If you wish to return a product damaged during shipment, please contact Customer Support at INFO@LUACANDY.COM. Please include your order number in email as well as any damages or concerns you have with your order and a photograph of the item. Allow 24-48 hours for response. A member of our team will contact you with a return authorization and instructions on how to return your goods
Can I cancel my order?
Unfortunately we aren't able to cancel or change any orders once they have been made. If you made an error in your order please contact us at INFO@LUACANDY.COM and we will work on a resolution based on the specific situation.
What is the shelf-life of the candy and how should I store it?
All of our candies are made to order gourmet handcrafted candies with no preservatives. Our chocolates will have a best before date stamped on them, we recommend checking your candies for these dates. Refridgerate chocolates when not serving to extend the shelf life.
Where do you ship?
Can LUA candy customize or personalize a candy order for me?
I have an allergy or intolerance, how do I find out which candy I can eat?
All products are processed in a facility that processes peanut, tree nuts, soy, wheat and dairy products. If you have a specific allergy and would like more information on our candy please email firstname.lastname@example.org
I'd like to place a bulk order, how do I do that?
Bulk orders are considered 10 or more of one item. For more information on bulk discounts and orders please email email@example.com
When will my candy ship?
One of the amazing things about LUA candy is each item is made specially for you and your order. All LUA candy products are hand made and custom made to order. We do not have any stock/inventory of pre-made candies.